# Inspect a sample partner-training kit

A product overview, permitted claims and a partner support boundary.

## Who this is for, and when

A channel manager, a partner enablement lead or a distributor trainer who needs resellers to describe a product accurately without overpromising. A kit like this is needed for a new partner cohort or a product update. Without one, partners invent claims because nobody gave them a clear list of what they may and may not say.

## How it works in Elvina

The kit contains a short product lesson, a buyer-question scenario, a claim-check job aid and a partner-owner review. No customer names or performance results are implied.

- Store the product overview and the list of permitted claims in Company Knowledge with the partner owner as source owner.
- Let Creation Studio draft a short product lesson, a buyer-question scenario and a claim-check job aid from those sources.
- Have the partner owner review each artifact in the Web workspace and cut anything that goes beyond the permitted list.
- Assign the kit to a partner group in the Learning Platform and track completion by content version.

## A worked example

In this fictional kit, a maker of commercial dishwashers builds training for thirty dealer sales reps. The sources are a product overview and a one-page list of permitted claims. The scenario asks: can you promise a connector that is not yet verified? The expected answer is to explain the limit and ask for confirmation before committing.

- The kit holds a ten-minute lesson, one buyer-question scenario with a model answer, and a claim-check job aid listing permitted and prohibited statements.
- The partner owner removes one sentence that implied a certification the company does not hold.
- Dealer reps complete the kit in the Learning Platform, and the scenario answers are reviewed by the channel manager.

## What to check before relying on it

Example question: 'Can you promise a connector not yet verified?' Expected answer: explain the limit and ask for confirmation before commitment.

- Every claim in the kit appears on the permitted list.
- The scenario answer teaches the partner to defer rather than guess.
- The partner owner reviewed and edited before assignment.

## Where a person stays in charge

This kit is shown to illustrate structure. No customer names, dealer results or performance figures are implied, and no partner support boundary is set by this page. A real kit needs the legal or product owner to confirm the permitted claims list, and every artifact stays a draft until that person approves it.

## Questions people ask

**Q:** Can partners ask questions during the lesson?

Not yet, because Chat answers are planned, not available today. Today dealer reps keep the claim-check job aid open beside the lesson and send anything else to the partner owner.

**Q:** How often should the kit change?

Whenever the product overview or the claims list changes version. Company Knowledge flags the artifacts that cite the old version.

No launch date is committed for planned features.