# I train your auto repair shop staff, role by role ELVINA · AUTO REPAIR In a repair shop, a new advisor writes tickets the first Monday, and a new tech copies whoever works the next bay. I turn your write-up process, inspection sheet and parts routine into short lessons and a job aid for each role. Your service manager checks a real repair order before anyone works the counter or a bay alone. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Counter, bays and parts room - Credentials stay with their programs - Your service manager decides who is ready ## What working with me takes ### You send Your inspection sheet and write-up process, or a recording of your service manager explaining one ticket. ### You get A lesson and a job aid for advisors and techs, with a sample-ticket check before the first customer. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · counter job aid, service advisor ### Writing up a repair order ## From the service counter to the parts room Every shop runs its own way, so we go through this list first and I begin with the role you hire next. ### Service advisor Check-in and the walk-around, writing the concern on the repair order and explaining an estimate in plain words. ### Technician Your multi-point inspection sheet, recording findings with photos, and the comeback log. ### Lube and tire technician The quick service sequence, the torque sheet sign-off and what to flag to an advisor. ### Parts specialist Lookup, ordering, returns and cores, the way your vendors and your shop handle them. ### Shop foreman Sending work to the bays, the quality check before delivery and coaching a new tech. ### Shop manager Your daily routine and the reports you review, written down so a second shop can run without you there. ## Auto repair shop employee training, from check-in to delivery ### The next person through the door Advisor, technician or parts, and the shop where the new person starts. ### Your sheets and your service manager Your inspection sheet, the parts binder, warranty rules and a recording of your service manager walking a new advisor through a ticket. ### Lessons between cars Short lessons on a phone and a job aid at the counter or the bay. Nobody sees them before you approve. ### Practice on a sample ticket A new advisor writes up a sample concern and an estimate, and your service manager reads it. ### Comebacks feed the lessons When you tell me a comeback traces back to a missed step, I update the lesson for that step and send it back to you for approval. ### A check on a real repair order Your service manager or lead tech watches a real ticket or inspection and decides who writes tickets or works a bay alone. ## Two advisors and three techs for a second shop You said: "We open a second shop in the spring, and my lead advisor can't be in both places." I start with the write-up. Example · independent shop, 2 locations - Feb 3 Your service manager records a ticket walk-through - Feb 5 Write-up and estimate lessons, a counter job aid and an inspection lesson drafted - Feb 6 You correct the estimate approval step and approve - Feb 10 Assigned to 2 new advisors and 3 technicians - Feb 14 Sample ticket checks at the counter - Feb 21 Your service manager decides who works the counter alone ## For techs who learned the trade in Spanish A technician who learned the trade in Spanish can take the inspection lesson in Spanish, while the repair order stays in the language your customers read. Both versions follow the same approved sheet. - English - Spanish - Both ## What stays with you - Technician credentials and manufacturer training stay with the programs that grant them - Lift, hazardous materials and other safety training stays with your safety provider - Prices, labor rates and what to recommend to a customer are your calls - Your service manager decides who works a bay or the counter alone ## Goals and pages for auto repair ### Goals - [Only one person knows how it's done](/situations/only-one-person-knows) - [Grow your own people](/outcomes/develop-internal-talent) - [Goal: get new hires working sooner](/outcomes/reduce-time-to-productivity) ### Industries and pricing - [Field service](/for/field-service) - [Franchises](/for/franchises) - [Car dealerships](/for/automotive) - [Pricing](/pricing) - [Hiring](/elvina/hr-recruiter) Job-post drafts, skills checks and interview guides · first calls and interview booking: planned, not available today - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Growing people](/elvina/people-development) Skills matrix, mentors, a bench for new locations ## Tell me who starts at your shop next. I'll start with their first repair order. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.