# I train your dental front office on your own rules ELVINA · DENTAL OFFICES Tell me which role you hire most and how your office runs the day. I turn your scheduling rules, check-in steps and insurance verification routine into short lessons and one-page desk cards, and set up a check with your office manager before anyone works the desk alone. Clinical care stays with your dentists. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Front office and patient flow - Clinical care stays with your dentists - Your office manager decides who is ready ## What working with me takes ### You send Your scheduling rules, check-in steps and verification routine, or a short call with your office manager. ### You get Short lessons, a desk card and practice calls for each front office role, and a desk check before anyone works alone. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · desk card, dental front office ### Checking in a patient ## The front office, and the non-clinical side of the chair I check this list with your office manager first and start with the seat you fill most often. ### Front desk Phones, check-in and the way your office greets a patient. ### Scheduling coordinator Your scheduling rules, confirmations and the waitlist. ### Insurance and billing Your verification routine, and how to explain a statement in plain words. ### Treatment coordinator How your office walks a patient through a plan and its payment options. The plan itself is your dentist's. ### Dental assistant The non-clinical parts of the day: the morning huddle, room handoffs and patient handoffs. ### Office manager Your daily routine written down, so a second office can run on it. ## Dental front office training, from check-in to a desk check ### The seat you fill most Tell me the front office role, the office and the date a new person starts. ### Your office's way Your scheduling rules, check-in script and verification routine, from documents or a short call with your office manager. ### Lessons for the quiet hour Lessons a new hire finishes between patients, and a one-page card for the desk. You approve them. ### What patients ask at the desk The questions patients ask, with the answers your office gives, so a new person isn't guessing. ### Practice before the phones Practice calls on scheduling and insurance with your office manager, before the new person answers alone. ### A check at the desk Your office manager watches a real check-in and decides who works the desk alone. ## Two front desk hires before the busy season You said: "We hire two front desk people every August, and insurance trips them up." I start with verification. Example · 3 offices - Aug 4 Your check-in steps walked through with your office manager - Aug 6 Lessons on scheduling rules and insurance verification drafted - Aug 7 You approve. A Spanish version of the patient greeting - Aug 11 Assigned to two new front desk hires - Aug 15 Practice calls with your office manager - Aug 18 Desk check: your office manager decides who works alone ## In the language your patients speak If your front desk greets patients in Spanish, I prepare the greeting and the desk card in both languages from the same rule; send me a change and I redraft both for approval. - English - Spanish - Both languages ## What stays with you - Your dentists own clinical care, infection control and anything a license covers - Patient records stay out of training materials - I don't promise compliance with regulations; your compliance lead makes that call - Who joins the front office, and on what terms, is your decision ## Goals and pages for dental offices ### Goals - [New hires leave early](/solutions/turnover) - [Opening new locations](/solutions/new-locations) - [One service standard everywhere](/outcomes/improve-service-consistency) ### Industries and pricing - [Medspas & clinics](/for/medspa) - [All industries](/industries) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Hiring](/elvina/hr-recruiter) Job-post drafts, skills checks and interview guides · first calls and interview booking: planned, not available today - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today ## Tell me which front office role you hire most. I'll start with its first day at the desk. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.