# I train field service technicians from your procedures ELVINA · FIELD SERVICE Your technicians learn between work orders, in the van, not in a classroom. I take your service procedures, photos of a finished install and the habits of your senior tech, and turn them into short lessons and one-screen job aids they open on site. Before a new tech runs a service call solo, your service manager rides along and decides. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Technicians, dispatch and the service desk - Licenses stay with their own programs - Your service manager decides who goes solo ## What working with me takes ### You send One service procedure, a few photos of finished work, or a ride-along recording from your lead technician. ### You get A lesson and a one-screen job aid per service, with a ride-along check before anyone runs that visit solo. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · one-screen job aid, rooftop unit ### Rooftop unit: maintenance visit ## On the road, at dispatch and behind the parts counter Your service manager and I go through this list first. I begin where new people stall. ### Service technician The visit from arrival to sign-off: the diagnosis steps your company uses, the tests before leaving and the service report. ### Installer Your install sequence, photos for the record and the walk-through with the customer at the end. ### Maintenance technician Preventive maintenance checklists by equipment type, and what to flag for a follow-up quote. ### Dispatcher How a work order is triaged and assigned, and what to tell a customer when the tech runs late. ### Parts and van stock The van stock list, ordering a part from the road and logging returns. ### Service desk Booking calls, warranty questions and the hand-off to dispatch, in the words your office uses. ## How I build field service training around the work order ### The visit that keeps coming back Name the service type behind most callbacks and who takes it on next. ### What your senior tech does A ride-along recording, your service procedures and photos of correct work, or a call where your lead technician talks me through one visit. ### One screen per service A short lesson for the phone and a job aid that fits one screen: steps, tests, photos. Nothing goes out until you approve it. ### The stop line Where a technician stops and calls a lead: a reading out of range, a safety step, a part they have never seen. Written into every job aid. ### Assigned on your schedule Once you approve it, your manager assigns each technician the lesson for a service on the schedule you set, ahead of that type of work order. Reminders are planned, not available today. ### A ride-along check Your service manager or lead tech watches a real visit and marks Not yet, With help or Alone. ## A new rooftop unit contract, and techs who have never opened one You said: "We picked up a maintenance contract with forty rooftop units, and half my techs have never serviced one." I start with the maintenance checklist. Example · commercial HVAC, 3 branches - Mar 2 Your lead tech walks me through one rooftop visit on a call - Mar 4 A maintenance lesson, a one-screen job aid and a service report guide drafted - Mar 5 Your service manager fixes the airflow test step and approves - Mar 9 Assigned to 7 technicians before their first visits on the contract - Mar 16 Ride-alongs: your lead tech decides who services units solo ## For technicians more at home in Spanish When part of a crew reads Spanish more comfortably, I prepare the job aid in both languages from the same approved procedure. Part names, readings and safety words stay exactly as printed on the equipment. - English - Spanish - Both ## What stays with you - Licenses, equipment certifications and manufacturer training stay with the programs that grant them - Safety sign-off stays with your qualified safety lead, and I make no promise that a lesson meets a regulation - Your service manager decides who runs a visit solo - Hiring, pay and routes are yours; I don't plan routes or schedule jobs ## Goals and pages for field service ### Goals - [Goal: get new hires working sooner](/outcomes/reduce-time-to-productivity) - [Only one person knows how it's done](/situations/only-one-person-knows) - [I get pulled in ten times a day](/situations/pulled-in-ten-times-a-day) ### Industries and pricing - [Construction](/for/construction) - [Auto repair](/for/auto-repair) - [Cleaning services](/for/cleaning-services) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today - [Operations partner](/elvina/operations-partner) One plan from goal to result ## Tell me which service call your new techs get wrong. I'll start with its job aid. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.