# I turn your franchise manual into one training program ELVINA · FRANCHISES Your operations manual says how every unit should run, but a new crew member reads a job aid, not a manual. I take its chapters, name an owner for each, and turn them into lessons, job aids and a readiness check for every role in every unit. Local notes stay local, and each unit's manager watches the real task. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Your manual, every role, every unit - Local notes kept apart from the standard - Each unit's manager decides who is ready ## What working with me takes ### You send One chapter of your operations manual and the roles it covers. ### You get Lessons, a job aid per station and a readiness check for those roles, ready to assign in every unit once the chapter owner approves. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · manual chapter, quick-service franchise ### Drive-thru: order to window ## Every role the manual covers, in every unit We list the roles your manual names. I begin with the role a new unit hires first. ### Crew member The station routines from your manual, one job aid per station, identical in every unit. ### Shift lead Opening and closing, the cash routine and what to do when a standard cannot be met on a shift. ### Unit manager The manager's chapter as lessons: the daily walk, ordering rules, coaching a new hire. ### Franchise owner The owner's side of the system: reporting, brand standards and whom to call at the franchisor. ### Field consultant Your visit checklist, so every consultant reviews a unit against the same chapter. ### Opening team The pre-opening plan, from the first hire to the soft opening, with an owner for each step. ## A franchise training program, chapter by chapter ### One routine to start Pick the chapter that varies most between units, or the one a new unit needs before opening. ### Chapters with owners Each chapter of the manual gets a version and a named owner at the franchisor who approves changes. ### Lessons for every role Short lessons, quizzes and a one-page job aid per station, built from the approved chapter. The chapter owner signs off. ### Network standard, local note What every unit must do stays network-wide; parking, hours and local contacts go on a short page each unit keeps. ### Assigned in every unit New hires in each unit get the lessons for their role. When a chapter changes, I redraft its lessons for approval, and unit managers share them in every unit. ### A check in the unit The unit manager watches the real task, and your field consultant sees which units are ready, by role. ## A new unit opening on the same standard You said: "Unit 14 opens in March, and our older units all run the drive-thru differently." I start with the drive-thru chapter. Example · quick-service franchise, 22 units - Jan 6 Your training lead and I map the drive-thru chapter to 3 roles - Jan 9 Lessons, a window job aid and a quiz drafted from the chapter - Jan 10 The chapter owner corrects the order-confirmation step and approves - Jan 20 Assigned to 18 new hires at unit 14 and to every unit on the new version - Feb 24 Your field consultant inspects unit 14 using the same chapter - Mar 2 The unit manager decides who works the window alone ## One chapter, in every language your units speak Units in different cities may need different languages. Every translated job aid is drafted from the same approved chapter; when the franchisor changes a step, send me the revision and I redraft all language versions for review together. - English - Spanish - Both languages ## What stays with you - The franchise agreement and the manual's content are the franchisor's - Each franchisee hires, pays and schedules its own people - A unit manager decides who works a station alone - One franchisee's people and records stay out of another franchisee's view ## Goals and pages for franchises ### Goals - [One training standard across locations](/outcomes/standardize-multi-location-training) - [Goal: a team ready for opening day](/outcomes/prepare-teams-for-opening-day) - [One weak location lets the whole chain down](/situations/weakest-location) - [Opening new locations](/solutions/new-locations) ### Industries and pricing - [Auto repair](/for/auto-repair) - [Cleaning services](/for/cleaning-services) - [Restaurants](/for/restaurants) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Operations partner](/elvina/operations-partner) One plan from goal to result - [Growing people](/elvina/people-development) Skills matrix, mentors, a bench for new locations ## Tell me which chapter of your manual varies most between units. I'll turn it into training for every role it covers. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you.