# I train your hotel staff for each busy season ELVINA · HOTELS Tell me which departments you restaff every season: the front desk, housekeeping, night audit or breakfast. I turn your property's standards, room photos and escalation rules into lessons and one-page cards, and each department head checks a real shift. Returning staff get only what changed since last season. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Front desk, housekeeping and night audit - Department heads approve every card - Returning staff see what changed ## What working with me takes ### You send Your department routines, room photos and escalation contacts, or one recorded shift with a department head. ### You get Lessons and a card for each department, a short update for returning staff, and a watched shift before anyone works solo. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · room-turn card, hotel housekeeping ### Turning a checkout room ## Every department that meets a guest Your general manager and I sort this list first, starting with the team you rebuild each season. ### Front desk agent Check-in, room moves, the late checkout rule and how your property handles a complaint at the counter. ### Housekeeper The room-turn order, photos of a finished room and what goes in the lost-and-found log. ### Housekeeping supervisor Room inspections and the release to the front desk, the same for the day and night teams. ### Night auditor The audit steps in order, the closing report and who to wake when something does not balance. ### Breakfast and banquet staff Buffet setup, refills and the guest questions your team answers. Food safety training stays separate. ### Bell and valet Luggage, the parking routine and a guest's first impression of the lobby. ### Reservations The rate rules you set, group blocks and how to change a booking without calling a supervisor. ## Hotel staff training, counted back from your season opening ### The season and the roles Tell me when high season starts, which departments rehire and how many returning staff come back. ### Your property, not a brand manual Department heads share the current routines, room photos and escalation contacts, or walk me through one shift. ### Cards for the cart and the counter Lessons and one page for the housekeeping cart, the front desk or the audit binder. The head of each team signs off. ### What changed since last year Returning staff get a short update on what changed, not the whole program again. ### A guest exception, practiced A practice case with an invented guest, so new staff explain the next step without opening a real record. ### A shift on the floor Your housekeeping supervisor inspects a real room, or your front office lead watches a check-in, and decides who works solo. ## Twelve seasonal hires and a new booking system You said: "Half my front desk is new every summer, and this year the booking system changed too." I start with check-in. Example · 2 hotels, front desk and housekeeping - May 5 Your front office lead walks me through check-in on the new system - May 7 Check-in lessons and a room-turn card drafted from your photos - May 8 Department heads approve. Spanish cart card checked by your supervisor - May 12 Assigned to twelve seasonal hires, a short update to returning staff - May 19 Practice with an invented guest exception - May 23 Room inspected and check-in watched: your leads decide who works solo ## When housekeeping reads Spanish and guests speak English I prepare the cart card and the room-turn lesson in Spanish for the day team, and a fluent supervisor checks the meaning before anyone uses it. - English - Spanish - Both languages ## What stays with you - Food safety, chemical safety and other required training stay with their own programs - Guest records stay out of lessons and practice cases - Rates, upgrades and refunds are decisions your managers make - Who you rehire each season, and on what terms, is up to you ## Goals and pages for hotels ### Goals - [New hires leave early](/solutions/turnover) - [Training in your team's languages](/outcomes/localize-learning-for-new-markets) - [Onboard many people at once](/outcomes/scale-high-volume-onboarding) ### Industries and pricing - [Senior living](/for/senior-living) - [Beauty and fitness](/for/beauty-fitness) - [Cleaning services](/for/cleaning-services) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today - [Operations partner](/elvina/operations-partner) One plan from goal to result ## Tell me when your season starts. I'll work back from that date. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.