# I build your volunteer training program, one role at a time ELVINA · NONPROFITS When the coordinator who trained every volunteer leaves, the program often goes with them. I interview your coordinator, write each volunteer role down and turn it into a role card, a short lesson and practice with the situations volunteers encounter. A staff lead works the first shift with every new volunteer and decides who serves on their own. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Volunteers and the staff who lead them - Client records stay out of lessons - A staff lead decides who serves alone ## What working with me takes ### You send Your volunteer handbook or role notes, or a short interview with your coordinator. ### You get A role card, a short lesson and practice scenarios for that role, approved by your program lead. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · volunteer role card, pantry ### Distribution shift: the welcome table ## Volunteers, and the staff who bring them in Your volunteer coordinator and I list the roles first. I begin with the one you fill before your next drive or event. ### Volunteer coordinator Recruiting, sign-ups and the welcome, written down so the next coordinator doesn't start from scratch. ### Event day volunteer Check-in, directions, the welcome table and whom to call when something goes wrong. ### Warehouse or pantry volunteer Sorting, packing and distribution steps from your pantry rules. ### Tutor or mentor Your program's session routine, its boundaries and the moment a staff member steps in. ### Front desk and phone volunteer Greeting visitors, approved information about your programs and referrals to the right contact. ### Program assistant Your daily program routine, sign-in sheets and the hand-off to a case manager. ## Your volunteer training program, from the role card to the first shift ### One role first The volunteer role you fill most, and the drive, season or event it is for. ### What your coordinator knows Your handbook, role notes and referral contacts, or an interview with the coordinator who has trained everyone so far. ### A role card and a lesson One page with the role, its limits and key contacts, plus a short plain-language lesson. A program lead approves them. ### Practice with real situations Short scenarios from made-up cases: a question a volunteer cannot answer, a person who needs a referral, a safety concern. ### Ready at sign-up Each new volunteer gets the card and the lesson when they sign up, with a reminder before their first shift (planned, not available today). ### The first shift A staff lead works the first shift alongside each new volunteer and decides who serves on their own. ## A holiday food drive with eighty new volunteers You said: "Our coordinator left in October, and the holiday drive needs eighty volunteers who know what to do." I start with the warehouse role. Example · food bank, 1 warehouse, 3 pantries - Oct 20 Your program manager talks me through the warehouse shift - Oct 22 Role cards for sorting and distribution, and a short lesson, drafted - Oct 23 Your program manager adds the referral contacts and approves - Nov 1 Shared with 80 volunteers with their sign-up confirmation - Nov 15 A reminder the day before each first shift (planned, not available today) - Nov 16 First shifts: your staff lead decides who works a station alone ## In the languages of the neighborhood you serve Many volunteers come from the neighborhood your program serves. I prepare the role card in the languages they read, and a fluent reviewer on your side checks each translation before it goes out. - English - Spanish - Both ## What stays with you - Client records, donor details and safeguarding reports never go into a lesson - Mandated reporter, food handler and other required training stays with its own programs - Eligibility, clinical and emergency decisions stay with your staff - Who volunteers, and in which role, is your decision ## Goals and pages for nonprofits ### Goals - [Onboard many people at once](/outcomes/scale-high-volume-onboarding) - [Only one person knows how it's done](/situations/only-one-person-knows) - [We paid for training videos nobody uses](/situations/recordings-nobody-learns-from) ### Industries and pricing - [Associations](/for/associations) - [Childcare](/for/childcare) - [Senior living](/for/senior-living) - [Pricing](/pricing) - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Operations partner](/elvina/operations-partner) One plan from goal to result ## Tell me which volunteer role you fill next. I'll write its role card first. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.