# I train your senior living staff on service and dining ELVINA · SENIOR LIVING Tell me which department hires most: dining, housekeeping, the concierge desk or activities. I turn your service standards and checklists into lessons and a card for each station. Your department head watches a real shift before anyone serves residents alone. Resident care, medication and transfers stay with your nursing director. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Dining, housekeeping and the front desk - Resident care stays with nursing - Department heads sign off on each shift ## What working with me takes ### You send Your dining standards, housekeeping checklist or front desk steps, or a recorded shift walk-through with a department head. ### You get Lessons and a station card for each service role, kept apart from care topics, and a watched shift before anyone works alone. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · tray card, assisted living dining ### Delivering a tray to an apartment ## The service side of a senior living community I review this list with your executive director and begin with the department that hires every season. ### Dining server Reading the preference notes on each ticket, tray delivery and the pace residents like at the table. ### Bistro and café Your counter routine, the menu notes and how to pass a diet question to the dining director. ### Housekeeper Knock and announce, the apartment checklist and what to report when something looks wrong. ### Concierge and front desk Visitor sign-in on weekdays and weekends alike, calls from families and after-hours steps. ### Activities assistant Setting up an activity, inviting residents and noting who joined, from your activity guides. ### Maintenance Work orders, entering an apartment while a resident is home, and closing out a request. ## Senior living staff training, department by department ### The department that hires next Tell me the department, the building and when new staff start, often ahead of a new semester of student servers. ### Your standards, as written Dining standards, housekeeping checklists and front desk steps, or a recording of a department head walking a shift. ### Service or care Before I draft anything, we sort each topic into service or care. Care topics go to your nursing team and the training your state recognizes. ### A card for each station Lessons and one page for the server station, the housekeeping cart or the front desk. The department head approves them. ### Who to call Every lesson names who to call when a resident needs more than a service answer. ### A shift with residents Your department head watches a real meal service or apartment cleaning and decides who handles it alone. ## Eight student servers before the fall You said: "Every fall I hire students for the dining room, and they guess at the tickets." I start with ticket reading. Example · assisted living, dining room and bistro - Aug 11 Your dining director walks me through a dinner service - Aug 13 Ticket-reading lesson and a tray card drafted - Aug 14 Your dining director approves. A diet question routed to nursing - Aug 18 Assigned to eight new servers - Aug 22 Practice service with a senior server - Aug 25 First dinner watched: your dining director decides who serves alone ## For a housekeeping team that reads Spanish If your housekeepers read Spanish first, the cart card and its lesson come in Spanish too, built from the same checklist your supervisor approved. Resident names never appear in either version. - English - Spanish - By department ## What stays with you - Resident care, medication, transfers and anything a license covers stay with your nursing team - Training your state requires stays with the programs it recognizes - Resident records and family details stay out of lessons - Who you hire, and who works with residents, is your decision ## Goals and pages for senior living ### Goals - [One service standard everywhere](/outcomes/improve-service-consistency) - [Hiring more people for one role](/solutions/growing-a-role) - [People still work the old way](/situations/people-still-work-the-old-way) ### Industries and pricing - [Home care](/for/home-care) - [Childcare](/for/childcare) - [Hotels](/for/hotels) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Growing people](/elvina/people-development) Skills matrix, mentors, a bench for new locations - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today ## Tell me which department hires every season. I'll start with its station card. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.