# I train the front desk of your veterinary clinic ELVINA · VETERINARY CLINICS Tell me who answers your phones and what pet owners ask most. I turn your booking rules, estimate and deposit policy, recall calls and the urgent-call transfer your veterinarians wrote into lessons a receptionist reads between appointments, plus a card beside the phone. Your practice manager listens in before anyone covers the desk on their own. Triage, diagnosis and anything a credential covers stay with your veterinary team. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Phones, estimates and recalls - Triage stays with your veterinarians - Your practice manager signs off ## What working with me takes ### You send Your phone rules, estimate and deposit policy and recall steps, or a recorded walk-through with your head receptionist. ### You get Lessons, a phone card and an estimate role-play for each desk role, then live calls heard by your practice manager. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · phone card, animal hospital ### When a caller says their pet is sick ## From the first ring to the checkout counter I go through these seats with your practice manager and begin where the phone rings most. ### Client service representative Greeting, check-in and updating the pet's record the way your clinic does it. ### Phones and booking Your booking rules, and the urgent-call transfer your veterinarians wrote, read out word for word. ### Estimates and payment How your clinic walks an owner through an estimate, takes a deposit and handles pet insurance forms. ### Recall coordinator Vaccine and exam reminders worked from your list, on the busy days too. ### Veterinary assistant, non-clinical side Room turnover, kennel and supply routines, and handing a patient back to its owner. Patient care stays with licensed staff. ### Practice manager Opening, closing and the hand-off notes between shifts, written so a sister clinic can follow them. ## Veterinary clinic training for the desk, from the first call to checkout ### The seat that keeps turning over Tell me which desk role you hire again and again, and when the next person starts. ### The rules your vets wrote The urgent-call transfer, booking rules and estimate policy, from your files or a walk-through with your head receptionist. ### A card at the phone Lessons a new receptionist finishes on quiet afternoons, and one page that sits beside the phone. Your practice manager approves each one. ### Owners who are worried How to speak with an upset or grieving pet owner, and when to pass the call to a technician or veterinarian. ### Role-play an estimate Your practice manager plays the owner while the new hire explains an estimate and books the next visit. ### Calls heard live Your practice manager listens to real calls and checkouts, then decides who covers the desk without a second person. ## Evening hours and three new receptionists You said: "We added evening hours, and only our head receptionist knows the phone rules." I start with the urgent-call transfer. Example · 1 animal hospital, 3 veterinarians - Mar 3 Your head receptionist talks me through the phone rules - Mar 5 Urgent-call card and estimate lessons drafted - Mar 6 Your medical director corrects the transfer rule. You approve - Mar 10 Assigned to three new client service staff - Mar 14 Estimate role-play with your practice manager - Mar 18 Live calls heard: your practice manager decides who covers evenings ## For pet owners who call in Spanish If some owners call in Spanish, the phone greeting, the transfer rule and the estimate card come in both versions from one approved source, and a fluent person on your staff reads them first. - English - Spanish - Both languages ## What stays with you - Your veterinarians own triage, diagnosis, treatment and anything a credential covers - Technician credentialing stays with the programs your state recognizes - I make no compliance claims; that judgment belongs to you and your advisers - Who you hire for the desk, and the pay, is your call ## Goals and pages for veterinary clinics ### Goals - [I get pulled in ten times a day](/situations/pulled-in-ten-times-a-day) - [Only one person knows how it’s done](/situations/only-one-person-knows) - [Goal: get new hires working sooner](/outcomes/reduce-time-to-productivity) ### Industries and pricing - [Dental offices](/for/dental) - [Clinic and pharmacy offices](/for/healthcare) - [Home care](/for/home-care) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today - [Hiring](/elvina/hr-recruiter) Job-post drafts, skills checks and interview guides · first calls and interview booking: planned, not available today ## Tell me which call your new receptionists dread most. I'll write that card first. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.