# I put your company's answers where staff can find them ELVINA · ANSWERS PEOPLE CAN FIND When the current rule lives in a shared drive, an old binder and someone's memory at once, people get different answers. I gather the questions your team asks most, find the one approved answer for each with its owner, and put them in a job aid people keep at hand. Where no approved answer exists, it says who to ask. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - One approved answer per question - Every answer shows its owner - No answer means a named person to ask ## What working with me takes ### You send Where your rules live now, and a rough list of the questions your managers get. ### You get An answer set by role, each answer with its source, owner and date, plus a short lesson on where to look. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · answer set, hotel front desk ### Front desk answers ## What makes company answers easy to find Your company's know-how is easy to reach when a person on shift can get the current, approved answer to a common question in a moment and can tell it is current. That takes fewer documents, not more: one answer per question, a named owner for each, the date it was last checked and a contact when nothing fits. I build that answer set from your sources and the questions people really ask, retire old versions with your approval and teach each role where to look. ## From scattered files to one answer per question ### The questions people really ask Your managers jot down what staff ask them for a week or two. I group the repeats. ### One answer each For every question I find the source, and where two documents disagree I ask the owner which one is current. ### An owner and a date Each answer shows who owns it and when it was last checked. Old versions are retired once you agree. ### At hand during the shift A job aid by role, on a phone or a printed page, in the language people read. ### Where to look A short lesson shows each role how to find an answer and how to flag one that is missing or wrong. ### Current, not just written When a source changes, the answers built on it go back to their owner for approval. ## A hotel front desk with three answers to one question You said: "Ask about late checkout and you get a different answer on each shift." I start with the questions guests bring to the desk. Example · 2 hotels, front desk - Week 1 Day and night managers log 41 staff questions. 14 repeat - Week 2 Late checkout: 3 versions found. Your general manager picks the current one - Week 2 14 answers, each with its owner and date. 2 old files retired - Week 3 Desk job aid and a short lesson on where to look. You approve - Week 5 You compare a new question log with the first and pick what to add next ## Who does what ### You Settle which version is current when sources disagree. ### Source owners Each keeps their answers correct and approves any change. ### Your managers Log the questions they get and point people to the aid first. ### Me Gather the questions, build the answer set, retire old versions with your approval and keep it current. Anything with legal or financial consequences still goes to the person who owns it. ## Related goals and pages ### Goals - [Keep know-how in the company](/outcomes/preserve-company-knowledge) - [Sellers ready for a real conversation](/outcomes/accelerate-sales-readiness) - [Training in your team's languages](/outcomes/localize-learning-for-new-markets) ### Industries and pricing - [Hotels](/for/hotels) - [Professional services](/for/professional-services) - [Pricing](/pricing) - [Operations partner](/elvina/operations-partner) One plan from goal to result - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today ## Tell me where your team looks for answers. I'll start with the questions they ask most. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.