# Only one employee knows how? I'll interview them first ELVINA · ONLY ONE PERSON KNOWS HOW IT'S DONE When one person carries a job in their head, the business waits every time they're off. I interview that person about the steps, exceptions and reasons, and turn the answers into a procedure, a lesson and a job aid. They correct every line. A backup practices while they watch, and you decide when the backup works alone. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - One interview with the person who knows - They correct every line - You name the backup ## When the know-how lives in one head ### “When she’s off, orders go in wrong.” I start with the tasks that stalled on her last day off and write those down first. ### “He takes calls on his vacation.” Every call he gets becomes a question in his interview, so the answer ends up on paper. ### “I hesitate to approve her time off.” A named backup practices each of her tasks with her before she goes. ## From one person's head to steps a backup can follow ### The tasks that stall We list what waits or goes wrong while that person is away, and mark the ones that touch customers or money. ### An interview, task by task I ask how they do it, where they make exceptions and why. A short recording of them at work helps too. ### Written in their words A procedure with a stop-and-ask line, a short lesson and a job aid for each task. They fix the details, then you sign off. ### A named backup You pick who learns each task. The backup works through the lesson and does the task once with the expert beside them. ### The backup's turn The expert watches the backup do it for real, and you decide when the backup handles it without help. ## The office manager everyone calls You said: "When our office manager took a week off, supplier orders went in with the wrong frame color." I start with supplier orders. Example · window installer, 2 crews - Mon What stalled in her week off: orders, warranty claims, the install calendar - Tue A 40-minute interview with her on supplier orders - Thu Ordering procedure and job aid drafted; she fixes the color codes - Fri You approve and name the scheduler as her backup - Week 2 The scheduler places 3 orders while she checks each one - Week 3 She watches one order end to end; you decide the scheduler orders alone ## Who does what ### You Pick the tasks that matter most and name a backup for each. ### The person who knows Gives the interview and corrects the written steps. ### The backup Learns from the lesson and does the task with the expert watching. ### Me Run the interviews, write the procedures and lessons, and track which tasks now have two names. Recording someone at work needs their agreement first. Tell them why: cover for their time off, not a replacement. ## What working with me takes ### You send The name of the person who knows, and what stalled the last time they were away. ### You get A procedure, a short lesson and a job aid for each stalled task, written from their interview and corrected by them. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · backup board, office manager tasks ### Who else can do it ## Related goals and pages ### Goals - [I get pulled in ten times a day](/situations/pulled-in-ten-times-a-day) - [We paid for training videos nobody uses](/situations/recordings-nobody-learns-from) - [Grow your own people](/outcomes/develop-internal-talent) - [All situations](/situations) ### Industries and pricing - [Home services](/for/home-services) - [Construction](/for/construction) - [Pricing](/pricing) - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Growing people](/elvina/people-development) Skills matrix, mentors, a bench for new locations - [Operations partner](/elvina/operations-partner) One plan from goal to result ## Tell me who everyone calls when something stalls. I'll start with their interview. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you.