# Staff ask the same questions? I'll turn them into job aids ELVINA · I GET PULLED IN TEN TIMES A DAY Many interruptions are questions your staff could answer without you, if the answer were written down. For a week, your team notes what they ask. I sort the questions into rules, missing access and real decisions, turn the rules into job aids staff check first, and draft an escalation rule for you to set. Fixing access stays with you. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - A week of real questions - You set what staff decide alone - Staff check the job aid first ## When every question comes to you ### “I can’t finish a task without a knock on the door.” A week of logged questions shows which ones repeat. Those get written down first. ### “They ask about things they already know how to do.” That may be a permission question, and I check it with you first. A short escalation rule tells them which calls are theirs. ### “They phone me for the supply room code.” That's access, not training. You fix it once, and it comes off the list. ## From a week of questions to job aids staff check first ### A week of questions Your team jots down each question they bring you: who asked, when and in what words. Texts on your day off count too. ### Sorted by kind I sort them into rules, access problems and decisions. Access goes back to you to fix once. ### Rules become a desk card Each repeated rule question becomes a line on a card for the desk or the bay, drafted from your answers. ### An escalation rule Which calls staff make alone, which go to the shift lead and which still come to you. You set the limits. ### A second log The team logs again. You see which questions still reach you, and the card picks up the rest. ## A service desk that phones the owner You said: "My service writers call me about every discount and every loaner car." I start with the discount questions. Example · 2 auto repair shops, service desk - Week 1 Service writers log 46 questions on a sheet by the counter - Week 2, Mon Sorted: 19 rule questions, 11 access, 16 decisions - Week 2, Tue Shift leads get the parts room code and their own loaner logins - Week 2, Wed Desk card on warranty, loaners and discounts drafted; you approve - Week 2, Fri You set the escalation rule: discounts within your limit are the writer’s call - Week 4 A second log shows which questions still reach you: the real decisions ## Who does what ### You Answer the sorted rule questions once and set the limits of the escalation rule. ### Your team Logs each question for a week, then checks the card before calling you. ### Your shift lead Takes the calls the rule gives them and tells you afterwards. ### Me Sort the log, write the card and the rule from your answers, and update them when a rule changes. Codes, keys and logins stay with whoever grants them. Nothing I write reaches your team before you approve it. ## What working with me takes ### You send A week of questions your team brought you, on a sheet or in a shared note, in their own words. ### You get The questions sorted by kind, a desk card for the repeated rules and a draft escalation rule with limits you set. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · desk card, auto repair service desk ### Before you call the owner ## Related goals and pages ### Goals - [Only one person knows how it's done](/situations/only-one-person-knows) - [Customers can't use what they bought](/situations/customers-cant-use-what-they-bought) - [Goal: get new hires working sooner](/outcomes/reduce-time-to-productivity) - [All situations](/situations) ### Industries and pricing - [Auto repair](/for/auto-repair) - [Car dealerships](/for/automotive) - [Pricing](/pricing) - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Operations partner](/elvina/operations-partner) One plan from goal to result ## Tell me what your team asked you twice this week. I'll sort it and write the answers down. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.