# I put approved answers where your employees work ELVINA · ANSWERS AT WORK Your shift lead answers the same register questions all night, and the line waits while they do. I collect those questions, write answers from your rules for you to approve and put them in short guides and job aids your staff check first. Anything your rules do not answer still goes to a person. Digital employee (AI) A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. - Answers from your rules - You approve each answer - New questions go to a person ## Where the same question eats a shift ### “They text me the same question every night.” The answer goes into a guide they open first, written in the words they used to ask. ### “Two shift leads give two different answers.” Each question gets one approved answer, and both shift leads point to it. ### “Nobody reads the policy binder.” A job aid at the register holds the answers people need while a customer is waiting. ## From the questions you keep getting to answers people check first ### Collect the questions Your shift leads jot down the questions they get for a week, in any form. ### Answer from your rules I write each answer from your policies, with the line it came from. Gaps are marked for you. ### You approve Nothing reaches staff until you or your manager sign off on each answer. ### Where people look A short guide on the shared device and a card at the register for the most frequent questions. ### New questions, to a person Anything the guide can't answer goes to the shift lead. The answer joins the guide after approval. ## Register questions at twelve stores You said: "My shift leads answer the same register questions all night." I start with a week of those questions. Example · 12 convenience stores, cashiers - Week 1 Shift leads log the questions they get at the register - Week 2 The fifteen most common answered from your policies, two marked for you to decide - Week 2 You approve. A guide on the store tablet and a register card - Week 3 New questions go to shift leads, three added after approval - Week 4 Your district manager asks shift leads which questions still reach them ## Who does what ### You Approve each answer and decide the ones your rules don't cover. ### Your shift leads Log the questions and take the new ones. ### Your cashiers Check the guide or card first and say when an answer is unclear. ### Me Write the answers, keep each tied to its rule and add new ones once you approve them. ## What working with me takes ### You send The questions your team asks, even copied from a group chat, and the policies behind the answers. ### You get Approved answers in a short guide and a job aid for the place people work, with new questions routed to a person. ### Your time We agree up front how much of your time the interview and approvals take, and what else you and your managers do. ### Who helps I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment. Example · answer card at the register ### Questions at the register ## Related goals and pages ### Goals - [Before an expert leaves](/solutions/knowledge-preservation) - [Software people use](/solutions/digital-adoption) - [Answers people can find](/outcomes/make-company-knowledge-accessible) - [All solutions](/solutions) ### Industries and pricing - [Convenience stores](/for/convenience-stores) - [Hotels](/for/hotels) - [Pricing](/pricing) - [Coaching](/elvina/coach) Readiness checks · reminders and answers to staff: planned, not available today - [Training](/elvina/learning-team) Procedures, lessons, quizzes and onboarding - [Operations partner](/elvina/operations-partner) One plan from goal to result ## Tell me the question your team asks most. I'll write the answer for you to approve. A free 30-minute demo on Zoom. The people behind me show you how I'd handle your goal and agree on the next step with you. No launch date is committed for planned features.