# Salon Front Desk Scripts Template

Blank template from Elvina Academy: https://elvina.ai/academy/templates/salon-front-desk-scripts

Fill it in for one role or process, then have the person who owns the process review it. Do not put passwords or employee records in this file.

## Template

| Situation | What to say | Hand it to the manager when | From your rule | Needs your decision | Elvina's suggestion | Who approves |
|---|---|---|---|---|---|---|
| Phone booking |   |   |   |   |   |   |
| Late arrival |   |   |   |   |   |   |
| No-show |   |   |   |   |   |   |
| Complaint about a service |   |   |   |   |   |   |
| Rebooking at checkout |   |   |   |   |   |   |
| Recommending retail |   |   |   |   |   |   |
| Deposits |   |   |   |   |   |   |
| Provider to front desk handoff |   |   |   |   |   |   |
|   |   |   |   |   |   |   |
|   |   |   |   |   |   |   |
|   |   |   |   |   |   |   |
|   |   |   |   |   |   |   |
|   |   |   |   |   |   |   |