# Salon front desk training on your own booking and check-in rules I turn your desk manual and policies into a course and checklists for every new front desk and reception hire. You approve each lesson first. [Book a demo with my team](/training-for/spa-receptionist#book) A free 30-minute demo on Zoom [Talk to me now](/training-for/spa-receptionist#talk-to-elvina) Elvina Digital employee (AI) Hiring and training lead I take on the course and the checklists. Your manager decides what goes live. [Talk to Elvina](/training-for/spa-receptionist#talk-to-elvina) ## What a new front desk hire starts with ### A course built from your desk rules Lessons, scripts and checks for the desk moments below. ### A booking and cancellation checklist Plus opening and closing checklists. ### A first-week plan and a readiness check Your manager decides when a new hire runs the desk alone. ### Your manager’s view of the desk Each person’s progress by role, location and shift. - The course - The check Example screens from the front desk course, with sample content. I don’t connect to Fresha, Vagaro or Boulevard. The booking lesson comes from your own steps and screenshots of your system, with client details removed. ## Desk moments the course covers BLS and O*NET list appointments, check-in and payment among a receptionist’s typical tasks. Your rules decide how your desk handles each one. ### Booking and moving visits Calls and messages, confirmations, the waitlist and cancellations. ### Late arrivals, no-shows and deposits Grace periods, fees and deposits, as your policy states them. ### Check-in and checkout Client questionnaires, payments, gift cards and the register. ### Rebooking before the guest leaves Welcoming the client back from their service and offering to book their next visit. ### Retail and add-ons, within your rules Only what your rules allow, without pressure, and accepting a no. Example ## One of your policies, as a front desk job aid Your rule “If a guest wants to move a visit and we’re fully booked, offer the waitlist and the next two open times. Members can move once without a fee.” Job aid A guest wants to move a visit 1. Offer the waitlist: From your rule 2. Offer the next two open times: From your rule 3. A member moves once without a fee: From your rule 4. None of the times work for the guest?: Needs your decision Approves: your front desk manager Hiring for the front desk? I prepare the job post draft, skills-check questions and an interview guide. Calls to applicants and screening are planned, not available today. ## Two ways to start ### A demo with my team 30 minutes on Zoom: your roles, your locations and a plan for the first role. Price and timeline come after. How many locations? - 1 - 2–3 - 4–10 - 10+ What’s coming up first? - A new location - New hires - Uneven training - Other With one location, starting on your own may be simpler. The call is still open to you. [Book a demo](https://calendly.com/o-dutchak-smartexpert/30min?utm_source=elvina-site&utm_medium=front-desk-and-reception-book) Then pick a time on our calendar. ### On your own - Free: One sample from your own rule, before you pay anything. - $30 once: 12,000 credits. I estimate each task; you approve the cost. - $100 a month: Team: the platform for your staff, plus 40,000 credits a month. [Get a free sample](/training-for/spa-receptionist#talk-to-elvina) ## Front desk questions **Q:** How long should salon front desk onboarding take? For receptionists in any business, BLS says most get short-term on-the-job training, usually lasting a few days up to a month. Your manager decides after the readiness check. **Q:** Who sets our deposit, late arrival and no-show rules? You do. I don’t write your deposit, cancellation or redo policy. A case your rules miss stays marked as your decision. Updated October 27, 2026 ## Front desk guides and templates - [How to train salon front desk staff](/how-to-train-salon-front-desk-staff) - [Salon front desk scripts template](/academy/templates/salon-front-desk-scripts) - [Salon employee handbook template](/academy/templates/salon-employee-handbook) - [Compare salon training tools](/compare/trainual-alternative-for-salons) Other roles - [Salon or spa manager](/for/salons-and-spas/salon-manager) - [Nail technician](/for/salons-and-spas/nail-technician) - [Lash artist](/for/salons-and-spas/lash-artist) - [Permanent makeup artist](/for/salons-and-spas/permanent-makeup-artist) - [Laser hair removal provider](/for/salons-and-spas/laser-hair-removal-provider) ## Sources Public sources, checked on the date shown. - “Schedule and confirm appointments and maintain calendars” and “Check in visitors and direct or escort them to their destinations” are among receptionists’ duties. “Most receptionists receive short-term on-the-job training, usually lasting a few days up to a month.” Source: [BLS Occupational Outlook Handbook, Receptionists](https://www.bls.gov/ooh/office-and-administrative-support/receptionists.htm) (checked 2026-10-25). - “Receive payment and record receipts for services” is one of the tasks listed for this occupation. Source: [O*NET OnLine, Receptionists and Information Clerks (43-4171.00)](https://www.onetonline.org/link/summary/43-4171.00) (checked 2026-10-25). ## Start with your front desk A free 30-minute demo with my team, or a free sample on your own. [Book a demo with my team](/training-for/spa-receptionist#book) A free 30-minute demo on Zoom [Talk to me now](/training-for/spa-receptionist#talk-to-elvina) No launch date is committed for planned features.