Tell me which model, service menu or process changes next. I turn the approved product bulletins, the service menu and your store rules into lessons, a walkaround guide and practice questions for sales and service advisors. A manager checks every claim before release, and watches a real walkaround before anyone presents alone. Warranty, finance and technician certification stay with the people who grant them.
New models, the service menu and store rules as lessons and a walkaround guide. A manager checks every claim.
The sales floor, the service lane and the desk between them
I confirm this list with your sales manager and service director, then start with the next launch or menu change.
Sales consultant
The walkaround for each trim, what a model does not have, and when to bring in a specialist.
BDC and internet sales
Lead response, setting appointments and the answers your store gives about stock.
Service advisor
Your service menu, the write-up and how to explain a recommended repair before the technician's estimate is confirmed.
Delivery coordinator
The delivery checklist, pairing a phone and the features a buyer asks about in the first week.
Parts counter
Lookups, special orders and the hand-off to the service lane.
Cashier and receptionist
Greeting, the service pickup and how a customer pays for a repair.
How I take it on
Automotive dealership training for every model and menu change
1
The next change
Tell me the model, trim or service menu that changes next and when it takes effect in your market.
2
One dated source per update
The official product bulletin, specs and your store rules, each with its date, so nobody trains from last year's sheet.
3
Claims checked first
A manager reads every product and service claim in the draft before any salesperson sees it.
4
A walkaround guide by trim
Lessons and a walkaround guide for each trim, including the feature a trim lacks, so nobody borrows it from another.
5
Practice on hard questions
Practice with a customer who asks about warranty, financing or a missing feature, and the right person to call for each.
6
A walkaround watched
Your sales manager or service director watches a real walkaround or write-up and decides who presents without backup.
Example
A model-year launch for two rooftops
You said: "The new model year lands next month, and my newer salespeople mix up the trims." I start with the walkaround. Example · 2 franchised stores, sales and service
Sep 2Product bulletins and your store rules collected, each with its date
Sep 4Trim lessons and a walkaround guide drafted
Sep 5Your sales manager checks every claim and approves
Sep 8Assigned to eleven salespeople and four service advisors
Sep 12Practice on warranty and finance questions, with the hand-off
Sep 16Walkaround watched: your sales manager decides who presents alone
For buyers who shop in Spanish
If some buyers ask their questions in Spanish, the walkaround guide and the answers to common questions come in both languages, from the same approved bulletin and the same dates.
English
Spanish
Both on one guide
What stays with you
Warranty decisions, finance terms and technician certification stay with the people and programs that grant them
Deals, discounts and repair approvals are never part of a lesson
Customer data and dealer-only figures stay out of training
Who joins the sales floor or the service lane, and the pay plan, is your decision
