Your frontline people have minutes, not hours, and often share one device. I turn your procedures into short lessons, a one-page job aid for the station and a task your supervisor watches. You approve each piece, and your supervisor decides who works alone.
Short lessons, a station job aid and a task your supervisor watches.
One task per lesson, a few minutes long, at a time your manager sets.
“Five people share one tablet.”
Lessons open from a link on any device, with no account to remember.
“They pass the quiz and still get it wrong.”
The check is your supervisor watching the real task, not the quiz.
How I take it on
From your procedure to a task your supervisor watches
A Department of Labor fact sheet says training need not count as working time only if it is outside normal hours, voluntary, not job related and no other work is done during it.
1
One task at a time
We pick the tasks new people get wrong most, one role at a time.
2
A short lesson for each task
Each task becomes a short lesson people open on any device. You approve the content, and your manager decides when people take it.
3
A card at the station
One page with the steps and the moment to stop and ask.
4
Assigned by role
Each person gets the lesson for their role, with reminders if you want them (planned, not available today).
5
Watched on the floor
Your supervisor watches the task once and decides who does it alone.
Example
Returns at the register
You said: "New cashiers get returns wrong, and the line backs up." I start with returns. Example · 4 stores, cashiers
MonReturns procedure read, two questions to your store manager
TueA short lesson and a register card drafted
WedYou approve. Your manager assigns it to new cashiers for their next shift
FriA reminder to two who have not opened it, as agreed (planned, not available today)
Next weekSupervisors watch one real return each
Who does what
Who does what
You
Pick the task and approve the lesson.
Your shift leads
Answer a few questions about where people slip.
Your supervisors
Watch the real task and decide who works alone.
Me
Write the lessons and cards. Your manager assigns them by role, and the platform shows who has finished.
Before you start
What working with me takes
You send
The procedure for one task, and the role that gets it wrong most.
You get
A short lesson and a station card for that task, plus a check your supervisor runs. Your manager decides when people take the lesson.
Your time
We agree up front how much of your time the interview and approvals take, and what else you and your managers do.
Who helps
I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment.
Example · short lesson on a shared device
Returns without a receipt3 minutes
Cashier · taken on the clock · shared store device
Ask for the card used, look up the sale
Store credit only, no cash back
Over the limit on the card: call the shift lead
Stop and call the shift lead if the customer is upset.
Then your shift lead watches one real returnStart
Sample result on this page, not a client's work.
FAQ
What owners ask about frontline training
How do you train frontline employees who share one device?
Lessons open from a link on any device, with no account to remember. Each lesson covers a single task and is a few minutes long, at a time your manager sets.
What should frontline training check besides a quiz?
A supervisor watching the real task, not the quiz. Your supervisor watches the task once on the floor and decides who does it alone. A one-page card at the station holds the steps and the moment to stop and ask.
Which tasks should frontline employee training cover first?
The tasks new people get wrong most, picked one role at a time. Each task becomes a short lesson and a station card, and you approve each piece before your manager assigns it by role. Reminders for people who have not opened a lesson are planned, not available today.
Attendance at training programs “need not be counted as working time only if four criteria are met, namely: it is outside normal hours, it is voluntary, not job related, and no other work is concurrently performed.” Source: DOL, Fact Sheet #22: Hours Worked Under the Fair Labor Standards Act (FLSA) (checked 2026-10-25).
The regulation says such attendance “need not be counted as working time if the following four criteria are met…”, from “Attendance is outside of the employee's regular working hours…” to “The employee does not perform any productive work during such attendance.” Source: eCFR, 29 CFR 785.27, Lectures, Meetings and Training Programs: General (checked 2026-10-25).
THE NEXT SHIFT
Tell me which task new people get wrong. I'll start with that one.
