I turn your franchise manual into one training program
Your operations manual says how every unit should run, but a new crew member reads a job aid, not a manual. I take its chapters, name an owner for each, and turn them into lessons, job aids and a readiness check for every role in every unit. Local notes stay local, and each unit's manager watches the real task.
Your operations manual as lessons and job aids for every role in every unit. Each unit's manager watches the real task.
One chapter of your operations manual and the roles it covers.
You get
Lessons, a job aid per station and a readiness check for those roles, ready to assign in every unit once the chapter owner approves.
Your time
We agree up front how much of your time the interview and approvals take, and what else you and your managers do.
Who helps
I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment.
Example · manual chapter, quick-service franchise
Drive-thru: order to windowVersion 4, approved
Owner: franchise training lead · applies to every unit
Network standard, every unit
Greet within 5 seconds of the car stopping
Read the order back and confirm the total
Hand over the bag with the receipt and name the sauces inside
Local note, unit 14
The second window opens only at the lunch rush
Delivery drivers wait in bay 3, not in the lane
A change to the standard goes back to every unitOpen chapter
Sample result on this page, not a client's work.
Roles I start with
Every role the manual covers, in every unit
We list the roles your manual names. I begin with the role a new unit hires first.
Crew member
The station routines from your manual, one job aid per station, identical in every unit.
Shift lead
Opening and closing, the cash routine and what to do when a standard cannot be met on a shift.
Unit manager
The manager's chapter as lessons: the daily walk, ordering rules, coaching a new hire.
Franchise owner
The owner's side of the system: reporting, brand standards and whom to call at the franchisor.
Field consultant
Your visit checklist, so every consultant reviews a unit against the same chapter.
Opening team
The pre-opening plan, from the first hire to the soft opening, with an owner for each step.
How I take it on
A franchise training program, chapter by chapter
1
One routine to start
Pick the chapter that varies most between units, or the one a new unit needs before opening.
2
Chapters with owners
Each chapter of the manual gets a version and a named owner at the franchisor who approves changes.
3
Lessons for every role
Short lessons, quizzes and a one-page job aid per station, built from the approved chapter. The chapter owner signs off.
4
Network standard, local note
What every unit must do stays network-wide; parking, hours and local contacts go on a short page each unit keeps.
5
Assigned in every unit
New hires in each unit get the lessons for their role. When a chapter changes, I redraft its lessons for approval, and unit managers share them in every unit.
6
A check in the unit
The unit manager watches the real task, and your field consultant sees which units are ready, by role.
Example
A new unit opening on the same standard
You said: "Unit 14 opens in March, and our older units all run the drive-thru differently." I start with the drive-thru chapter. Example · quick-service franchise, 22 units
Jan 6Your training lead and I map the drive-thru chapter to 3 roles
Jan 9Lessons, a window job aid and a quiz drafted from the chapter
Jan 10The chapter owner corrects the order-confirmation step and approves
Jan 20Assigned to 18 new hires at unit 14 and to every unit on the new version
Feb 24Your field consultant inspects unit 14 using the same chapter
Mar 2The unit manager decides who works the window alone
One chapter, in every language your units speak
Units in different cities may need different languages. Every translated job aid is drafted from the same approved chapter; when the franchisor changes a step, send me the revision and I redraft all language versions for review together.
English
Spanish
Both languages
What stays with you
The franchise agreement and the manual's content are the franchisor's
Each franchisee hires, pays and schedules its own people
A unit manager decides who works a station alone
One franchisee's people and records stay out of another franchisee's view
