Average ticket: I make the add-on suggestion a team habit
When one person always suggests the add-on and the rest never do, it may never have been taught. You pick one add-on, when to offer it and words that sound like you. I turn that into a short lesson, a pairing card and practice orders, and your lead listens on the floor. I don't promise a bigger ticket: your register shows what moved.
One fitting suggestion at a set moment, trained and checked on the floor. You read your own register reports.
Price, menu and season move the ticket on their own, and those are yours. The part I train is consistency: every person offers the same fitting add-on at the same moment, once, and knows when to leave it out.
What owners tell me
Why only one person suggests anything
“They were trained to take the order, not to suggest.”
A short lesson on the add-on, the moment and the words, for every new hire.
“Some feel pushy and say nothing.”
One fitting offer, made once, with a rule for when not to offer at all.
“The promo changed, and they still offer the old one.”
When the pairing changes, the lesson goes back for approval and out to the whole team.
How I take it on
From one person's habit to the whole team's
1
What to offer, and when
You choose the add-on that fits common orders and the moment to offer it, such as at pickup or after the main order.
2
Your natural seller, once
The person who always makes the offer walks me through how they do it and when they leave it out.
3
A lesson and a pairing card
Approved words, a card with the pairings and practice on realistic orders. You approve each piece.
4
Heard on the floor
During a busy hour, your lead listens for the offer and records who makes it.
5
Your register, your call
You read your register reports by shift, next to the season and the mix of orders, and decide what to keep.
Example
Screen repairs, and a case nobody offers
You said: "One technician offers a case at pickup. Nobody else does." I start with her words. Example · phone repair store, 2 counters
MonYour technician shows how she offers a case and when she skips it
WedA lesson, a pairing card and 6 practice orders drafted
ThuYou approve. Every counter employee takes it before the weekend
SatYour store lead listens during a busy hour and records who offers
Week 6You read accessory sales by shift in your register reports
Who does what
Who does what
You
Choose what to suggest, approve the words and read your register.
Your natural seller
Shows how the offer sounds and when to skip it.
Your lead
Listens on the floor and records who makes the offer.
Me
Write the lesson and the card and update them when you send new pairings. The platform shows who has finished.
Prices, the menu, promotions and any sales incentive stay with you. I train your team; I don't talk to your customers.
Before you start
What working with me takes
You send
Your menu or product list, the add-on you want offered and a few minutes with the person who already offers it.
You get
A short lesson, a pairing card and practice orders for the whole team, and a floor check your lead runs.
Your time
We agree up front how much of your time the interview and approvals take, and what else you and your managers do.
Who helps
I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment.
Example · pairing card, phone repair counter
At pickup: one fitting offerDraft for your approval
From your technician · counter card
Hand the phone back and let them check the screen
Cracked screen and no case: offer the matching case once
New screen: mention the screen protector, once
They say no: thank them and finish the pickup
Skip the offer if the customer is rushed or upset.
