Get payment history from the right provider

An office manager or a finance administrator who needs subscription documents for a quarter, usually because an expense report or a tax filing is due. It is usually a deadline day, and the question is simply where the subscription record lives and who is allowed to pull it.

A request specifies the quarter, currency and needed invoice references, distinguishing paid, pending and refunded entries.

• Confirm which workspace the subscription belongs to: open the workspace switcher in the Web workspace, since in an organization with several workspaces the billing contact is not always the person asking.
• Ask the workspace owner or billing contact for the subscription record for the period you need; access to billing is deliberately narrower than access to the workspace.
• State the period, the currency and the format your finance process requires, so the record comes back usable the first time.
• File it with the rest of the quarter's documents under whatever retention rule your organization uses.

A fictional professional services firm closes a quarter and needs the subscription record for its expense filing. The office manager asks the named billing contact for the three months in one request, with the currency and period stated, rather than sending three separate messages.

• One request returns everything the filing needs
• The billing contact is identified once and reused next quarter
• The period and currency are unambiguous in the filed document

This site cannot read your payments. Use a verified provider portal or billing contact and never send full card numbers.

• The request names the workspace, the exact period and the currency
• The person you asked is the actual billing contact for that workspace
• The document is filed under your organization's retention rule, not left in a mailbox

This page covers the Elvina subscription only. Elvina does not sell courses, does not process course purchases, and holds no order, refund or payout records. If you are looking for those, they belong to whatever system your organization uses for that, not here.

Can I pull this myself? Only if you are the workspace owner or billing contact. Billing access is intentionally narrower than workspace access.

• Is there a record of course purchases? No. Elvina is used for training your own people; it is not a storefront and holds no purchase records.