How I onboard a new sales rep, from your product facts
In many businesses, your sellers are also the front desk, showroom staff or service advisors, and they learn the offer from whoever stands next to them. I turn your approved product facts into talking points, real customer questions and practice your sales manager runs. Nothing goes in that your facts don't support.
Talking points from your product facts, the questions customers ask, and practice with your sales manager before the first real customer.
Your product or package sheet, the price card and the claims you allow.
You get
One page of talking points for your approval and role-play prompts with a scoring sheet. Each new seller gets an observed first conversation.
Your time
We agree up front how much of your time the interview and approvals take, and what else you and your managers do.
Who helps
I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment.
Example · talking points, spa front desk
Offering a membership at check-outDraft for your approval
From your membership sheet, version 4
Ask
How often do you come in?
Which treatment do you book most?
Say
A membership includes one massage a month and member pricing on add-ons
You can pause it for a month, as written in the terms
Never say
That a treatment will fix a skin or health problem
Hand over
Cancellation disputes go to the spa manager
Only claims your sheet supportsEditApprove
Sample result on this page, not a client's work.
In short
How I onboard a new seller in a small business
Onboarding a new sales rep means they can explain what you sell from approved facts, ask what the customer needs, address common concerns honestly and know when to bring in a manager. In a spa that may be the front desk offering a package; in a showroom, a new salesperson on the floor. I build the talking points and practice from your product sheets and price card. Your sales manager runs the role-play and decides who talks to customers alone.
How I take it on
From your product sheet to a first real conversation
1
The facts you stand behind
Your product sheets, price card and the claims you allow. Anything unclear comes back to you as a question, not a guess.
2
What customers ask
Your top seller tells me the questions and doubts they hear most, and how they answer them.
3
Talking points on one page
What to ask, what to say, what never to promise and when to call a manager. You approve it.
4
Role-play with your sales manager
A short practice session on the objections new salespeople find hardest to address, scored on one sheet.
5
A first conversation, observed
Your sales manager sits in on a real conversation and decides who sells without backup.
6
When the offer changes
A new package or price card means a new version of the page, approved before anyone uses it.
Example
Spa memberships at the front desk
You said: "New front desk people never mention memberships, or they promise things we don't offer." I start with your membership sheet. Example · day spa, 3 front desk hires
MonMembership sheet and price card read. 2 questions sent to you
TueYour lead receptionist lists the 5 doubts clients raise most
WedOne-page talking points approved. One claim about results removed
ThuRole-play with your spa manager on price and cancellation doubts
Next MonYour spa manager listens in on real check-outs and decides who offers alone
Who does what
Who does what
You
Hand over the product facts you stand behind and approve the talking points.
Your top seller
Tells me what customers ask and how a good answer sounds.
Your sales manager
Runs the role-play and decides who sells on their own.
Me
Write the talking points and practice, keep them current and track who is ready.
Prices, discounts and targets stay with you. Whether sales move is something you read in your own reports.
