Staff ask the same questions? I'll turn them into job aids
Many interruptions are questions your staff could answer without you, if the answer were written down. For a week, your team notes what they ask. I sort the questions into rules, missing access and real decisions, turn the rules into job aids staff check first, and draft an escalation rule for you to set. Fixing access stays with you.
I turn the questions you keep getting into job aids your staff check first.
“I can’t finish a task without a knock on the door.”
A week of logged questions shows which ones repeat. Those get written down first.
“They ask about things they already know how to do.”
That may be a permission question, and I check it with you first. A short escalation rule tells them which calls are theirs.
“They phone me for the supply room code.”
That's access, not training. You fix it once, and it comes off the list.
How I take it on
From a week of questions to job aids staff check first
1
A week of questions
Your team jots down each question they bring you: who asked, when and in what words. Texts on your day off count too.
2
Sorted by kind
I sort them into rules, access problems and decisions. Access goes back to you to fix once.
3
Rules become a desk card
Each repeated rule question becomes a line on a card for the desk or the bay, drafted from your answers.
4
An escalation rule
Which calls staff make alone, which go to the shift lead and which still come to you. You set the limits.
5
A second log
The team logs again. You see which questions still reach you, and the card picks up the rest.
Example
A service desk that phones the owner
You said: "My service writers call me about every discount and every loaner car." I start with the discount questions. Example · 2 auto repair shops, service desk
Week 1Service writers log 46 questions on a sheet by the counter
