I train your security officers on reports and handoffs
A client sees your company through its reports and its manners at the lobby desk. I turn your report standard, daily log format and each client's post orders into short lessons and a card for every post. Guard licensing stays with your state program. A field supervisor reads a practice report before an officer works a post alone.
Reports, logs, handoffs and each client's post orders as short lessons. Licensing stays with the state program.
One client's post orders, your report form and a sample report with names removed.
You get
A post card and a report lesson for that account, with a practice report each officer writes before the first shift.
Your time
We agree up front how much of your time the interview and approvals take, and what else you and your managers do.
Who helps
I prepare the materials. My team sets me up, supports your account and runs your demo. A person confirms every meeting and every payment.
Example · post card, lobby desk
Lobby post: day shiftDraft for your approval
Security officer · one page · from the client post orders, version 5
Read the pass-down log and sign it at 6:45
Sign in every visitor and call the host before issuing a badge
Log each round and anything unusual in the daily activity log
Write an incident report within the hour: who, what, when, where
Hand off to the night officer in person and sign the log
Stop and call the shift supervisor if someone refuses to sign in or an alarm goes off.
Source: Post orders, version 5 · approved by the client contactEditApprove
Sample result on this page, not a client's work.
Roles I start with
At the post, at the lobby desk and in the office that runs accounts
Your operations manager and I check these seats first. I begin with the account that opens next.
Security officer
The post orders for that site, the daily activity log and an incident report your client can use.
Lobby and concierge officer
Greeting visitors, the sign-in routine and taking a message for client staff, in your company's tone.
Relief officer
A short version of every post they may cover, so a relief shift starts from the post orders instead of a guess.
Shift supervisor
The pass-down log, the handoff between shifts and whom to call on the client contact list.
Field supervisor
Post inspections, reading reports and coaching an officer after a client complaint.
Account manager
Each client's reporting rules and contact list kept current, dated and approved by the client.
How I take it on
Security services training for the paperwork and the post
1
The account that opens next
Which client, which posts and the date your officers start there.
2
Post orders, from your client
The client's post orders, your report standard, a few sample reports with names removed and the contact list.
3
A card for each post
A short lesson on reports and logs, and one page for the post: duties, contacts, what to write and when. You approve both.
4
A practice report
Each officer writes a report on a made-up incident, and a supervisor reads it before the first shift.
5
When the client changes the orders
Send me the new version of the post orders: I redraft the lesson for review, then your supervisors share it with every officer who works that post.
6
A post inspection
Your field supervisor checks a real handoff and log entry and decides who stands the post alone.
Example
A campus account that wants a log every morning
You said: "The client wants the daily log by 7 a.m. and an incident report within the hour, and eleven officers start Monday." I start with the report lesson. Example · contract security, corporate campus
TueThe client's post orders and contact list walked through with your account manager
WedA report lesson, a post card and a practice incident drafted
ThuYour account manager corrects the escalation list and approves
FriPractice reports from 11 officers, read by your field supervisor
Next MonFirst shifts, with a supervisor inspecting each post
Next FriYour field supervisor decides who stands a post alone
Reports in English, help in Spanish
Reports usually go to the client in English, while some officers learn faster in Spanish. I can explain the report lesson in Spanish and keep the report form and the client's terms in English, as you choose.
English
Spanish
Both
What stays with you
Guard licensing, required training hours and firearms stay with your state program and licensed instructors
Patrol methods, access decisions and use of force are not in my lessons
Post orders belong to your client; I write them down as given
Your field supervisor decides who stands a post alone
